Try before you pay
Every new account gets a free trial (three days for merchants and craftsmen, two days for cooperatives) with no card required and no automatic renewal. Its purpose is to let you judge the service before paying anything.
Refund within 14 days
If the service is not right for you, we refund your first subscription payment in full when you ask within 14 days of that payment. We do not ask for a reason.
We process the request within five working days and the money returns to the same payment method. Your bank may take a further five to ten days to show it.
What is not refundable
Renewals after the first period. We send a notice before each renewal, so cancel before that date if you do not wish to continue.
A period you actually used, once the 14-day window has passed.
An account suspended for breaching the Terms of Service.
Custom work carried out at your request (bespoke setup, data entry, additional development) once delivered.
Cancelling
You can cancel at any time from your dashboard or by writing to us. Cancelling stops the next renewal; your account stays active until the end of the period you already paid for, so nothing you paid is lost.
Extended outage on our side
If the service is down on our side for a long continuous period, we compensate those days by extending your subscription, or by refunding their value in cash if you prefer.
How to request a refund
Write to contact@tridly.shop or WhatsApp +212647167701, giving the email your account is registered under and the date of payment. Including your Paddle invoice number makes it faster.
Billing and payments are handled by Paddle.com Market Ltd as Merchant of Record, and you may also contact them directly at paddle.com. Either way, we will answer you.
Disputing a charge
If you see a charge you do not recognise, please write to us before opening a dispute with your bank. We usually resolve it the same day, whereas a bank dispute freezes the account for months for no reason.