Who we are
Tridly, Taza, Morocco. We operate the Tridly platform at tridly.shop and its sub-domains.
For any question about your data: contact@tridly.shop, or WhatsApp +212647167701.
Data we collect
Account data: business or cooperative name, email address, phone number, city and business address, and type of activity.
Content you upload: products with their photos and prices, photos of your work, cooperative documents, and the member or employee records you enter yourself.
Usage data: sign-in times, IP address, browser type, and the pages you open inside your dashboard. We use these for security and to improve the service.
Your customers' data: when someone orders from your store, we store their name, phone and address on your behalf. You are the controller of that data; we process it for you.
What we do not collect
We never store card numbers or payment credentials. Payment is handled entirely by Paddle, and only Paddle sees those details.
We do not sell, rent or trade your data or your customers' data, and we do not use it for third-party advertising.
Why we process it
To run the service you subscribed to, to authenticate you, to send necessary messages (email verification, password reset, subscription notices), to protect the platform from abuse, and to meet our legal and accounting obligations.
Who can access it
Our team, only as far as technical support requires.
Our providers: Paddle (payments and billing), Hetzner (server hosting, within the European Union), PrivateEmail (transactional email). Each is bound to protect what it receives.
If a merchant enables a Facebook, TikTok or Google pixel on their own storefront, those companies receive browsing data from that storefront's visitors. That is the merchant's choice and the merchant's responsibility.
Authorities, where we are legally compelled.
Where it is stored, and for how long
On servers inside the European Union. We keep account data while the account is open, then for twelve months after closure so you can recover it. Billing records are kept for ten years as the law requires.
You may request deletion of your account and its data at any time.
Cookies
We use one cookie for your sign-in session and one that remembers your chosen language. Both are necessary for the site to work. We run no tracking pixels on our own site; a merchant may add one to their own storefront.
Your rights
You may access your data, correct it, request its deletion, obtain a copy of it, and object to its processing. Write to contact@tridly.shop and we will answer within thirty days.
Processing of personal data in Morocco is governed by Law 09-08, and you may complain to the CNDP (Commission Nationale de contrôle de la protection des Données à caractère Personnel). If you are in the European Union, the rights granted by the GDPR apply to you.
How we protect it
All traffic is encrypted over HTTPS, passwords are stored hashed and never in plain text, and server access is restricted. No system is perfectly secure, but we review these measures continuously and will inform you if a breach affects your data.
Children
The service is intended for businesses and associations. We do not open accounts for anyone under 18.
Changes to this policy
We may update it. We will email you before any material change takes effect, and the date above always shows the current version.